Refund & Cancellation Policy

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1. Introduction

This Refund & Cancellation Policy explains how cancellations, rescheduling, and refunds are handled for bookings made through ferrybooking (“Company”, “we”, “our”, or “us”). This applies to ferry, cab, hotel, and package bookings unless a supplier’s terms state otherwise.

2. General Rules

• All cancellations and refunds are governed by the provider’s effective policy at the time of booking.
• Some fares or offers are strictly non-refundable/non-changeable.
• Refunds are processed only after receiving confirmation from the respective provider.
• Service/processing fees charged by ferrybooking are non-refundable unless required by law.

3. Eligible Cancellations

• Voluntary cancellations by the traveller (subject to fare rules and any provider penalties).
• Provider-initiated cancellations (e.g., operational reasons, weather, strikes, government orders) – handled according to provider policy.
• Rescheduling/rebooking is subject to availability and any fare difference/fees payable by the traveller.

4. No-Show & Late Arrivals

• Failure to report at the specified reporting time/location will be treated as a “No-Show”.
• “No-Show” bookings are usually non-refundable.
• Late arrivals that miss boarding or check-in are also treated as “No-Show”.

5. Changes & Rescheduling

• Changes are permitted only if allowed by the provider’s policy and within permitted timelines.
• Any fare difference and change fee must be paid by the traveller to confirm the new booking.

6. Documents Required

For processing cancellations/refunds we may need: booking ID, passenger details, payment proof, and any required ID proofs. In provider-initiated cancellations, we may ask for written confirmation/proof from the provider.

7. Processing Timelines

• Once approved by the provider, refunds are typically initiated by ferrybooking in 3–10 business days. The actual credit to your bank/UPI/wallet depends on your payment gateway/bank and may take a few extra days.
• Refunds are made to the original mode of payment unless otherwise specified.

8. Non-Refundable Charges

• ferrybooking service/convenience fees.
• Gateway fees or bank charges already incurred.
• Provider penalties as per their fare rules.
• Any government taxes that are stated as non-refundable by the provider/law.

9. Special Circumstances

• Bad Weather / Natural Disruptions: If services are cancelled/curtailed, refunds are per the provider’s policy.
• Government Restrictions / Strikes: Handled as per provider/law; rebooking may be offered subject to availability.
• Medical Emergencies: If allowed by the provider, supporting documents may be required.

10. How to Request a Cancellation / Refund

Please submit your request through your bookings page or email our support team with your Booking ID and details:

11. Policy Updates

We may update this policy as needed. The updated policy will be published on this page with a new “Last Updated” date. Continued use of our services after changes indicates your acceptance of the updated policy.

Approved refunds will be processed & credited within 7-14 business days to the original payment method.

12. Contact Us

For any questions, please contact our support team at the details above or visit our office:
Address: Address: No:3B, Kamarajar Nedun Salai, Old Perungalathur, Chennai – 600063